Simply send us an email to customercare@sanguel.com
Our Client Services experts look forward to assisting you. Please note that due to a high amount of requests, we may take a few days to get back to you. We apologize for any inconvenience this may cause.
On this page, you will find information regarding order placement online options. To add an item to your shopping bag that is available in different sizes, please select your size first. Then click on "add to shopping bag". A shopping bag pop-up window will appear giving you an overview of all of the items that you have placed in your shopping bag. To complete your order, click on "shopping bag" at the top of the page to continue. For information on the different shipping and payment methods, simply click on "shipping" and "payment".
All orders are processed for shipment within 1-2 business day. Orders are shipped Monday to Friday.
Note: During sale periods, while we will endeavor to deliver orders within our regular delivery times, order processing and delivery times may take 2-4 business days longer.
When your order has been placed, a confirmation email will be sent to the emaill address that you have provided to us.
Once your order has been shipped a unique tracking number will be sent to your email address. You can track your order by clicking on the link provided in the Shipping email.
All deliveries must be signed for. Please ensure that someone is available to sign for deliveries which are made between 9am and 6pm.
We regret that we cannot deliver to any PO Box, Parcel Locker or Freight Forwarding addresses. Any orders to these addresses may be subject to cancellation.
Orders within the European Union are shipped via our affiliate courier DHL Express while regional orders are shipped with Swumm and ACS. We process and send orders during our main service hours, Monday to Friday, from 8:00 am till 8:00 pm CET and Saturday, from 9:00 am till 6:00 pm CET (with the exception of Greek public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.
As soon as we have shipped your order you will receive an email with a tracking number. You can check the status of your order one to two hours after receiving the email via the link provided.
Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination:
| DESTINATION | PROVIDER | SHIPPING METHOD | DELIVERY TIMES | SHOPPING COST |
| CONTINENTAL EUROPE |  |
EXPRESS | 2 to 3 WORKING DAYS | €16.00 |
| GREAT BRITAIN | |
EXPRESS | 4 to 5 WORKING DAYS | €20.00 |
| NATIONAL* |  |
STANDARD | 1 to 2 WORKING DAYS | €4.50 |
| REST NATIONAL (GREECE) |  |
STANDARD | 1 to 2 WORKING DAYS | €4.50 |
| ISLANDS (GREECE) | |
STANDARD | 1 to 3 WORKING DAYS | €4.50 |
*Athens/Thessaloniki
Once the goods have been dispatched and you have received them, you have the right to request an exchange or return. You have fourteen (14) calendar days from the date you received your order to exchange or return any item(s). Please note that the return period will expire fourteen (14) calendar days after the day on which you received the product(s).
To request a return, go to “Submit a Return Request” and sign in to your account or enter your email and order number. Next, select the item(s) you wish to return and the desired type of return. Once completed, Sanguel will send a confirmation email, with the Return Authorization Number (RAN).
Regarding all swimwear and lingerie, undergarments must be worn whilst trying on any item(s). If such item(s) are returned, the protective hygiene strip must remain intact and bikini top and pant set sizes must match. Returns will not be accepted if: the protective hygiene strip has been removed or altered, bikini set tops and bottoms differ in size, or the item(s) otherwise shows signs of wear.
Customs, duties and other fees applied by countries outside the E.U. may be charged to the customer directly and may not be refundable when an item is returned. Packages returned without the necessary return information or without a proper return authorization label will not be accepted by us. Shipping services may follow specific rules and may discard such packages or consider them unclaimed or rejected.
We do not claim any responsibility for packages that are sent to us without the necessary information or authorization.
While we offer a flexible returns policy to make your online shopping experience even easier, please note that we monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion, or lead to the closure of your account.
If you require any further assistance, please contact our Customer Service Team at customercare@sanguel.com
The present website www.sanguel.com is the online store owned by the Company under the trade name “SANGUEL SINGLE MEMBER S.A.”, with the distinctive title “SANGUEL” (hereinafter called “Sanguel ” or the “Company” or “we”), which is duly incorporated under the laws of Greece and whose registered office is located at 42, Alopekis Str., Kolonaki, Athens, P.C. 10676, Athens – Greece, with TIN: 801770018, Tax Authority 801770018, with email: info@sanguel.com.
This notice contains the legal terms and conditions that govern the website www.sanguel.com (hereinafter referred to as the "Website", the "Online Store" or the "Sanguel Website"). The domain name www.sanguel.com is the domain name/electronic address of the online store maintained by the Company. Τhe Company provides its services to consumers through its online store "www.sanguel.com", according to the terms and conditions hereof. Before entering the online store, browsing the relevant website and making any kind of transaction within it, please carefully read the terms and conditions below. Accessing and using the Sanguel website ("www.sanguel.com") and its services means that you (hereinafter referred to as “you”, “the client” or “the consumer”, “the user” or simply “the visitor”) whether you visit and/or create an account and/or proceed with the purchase of goods through the Website, agree with the present Terms and Conditions.
1.1 The present constitutes an agreement that is executed between you, and the Company under the trade name “SANGUEL SINGLE MEMBER S.A.”, with the distinctive title “SANGUEL”.
1.2 Browsing, access or use of the present online store "www.sanguel.com" and the services provided by the online store are consequential to your agreement to the terms and conditions listed herein.
1.3 The Company reserves the right to amend the present terms and conditions at any point, as long as it is deemed necessary, informing you through the Sanguel Website. Any amendment in these Terms of Use is considered to be valid once the amended Terms of Use are uploaded on the Sanguel Website. It is expected that you check every time for possible amendments of the herein terms of use. As long as you continue browsing the website or using the services provided by the Website, you accept, consent, agree and approve the amended terms and conditions. If you do not agree to these Terms and Conditions of Use or any amendment, you should also stop using the Sanguel Website.
1.4 The Company reserves the right to withdraw or amend the Sanguel Website without notice. The Company will not be liable if, for any reason, this Website is unavailable at any time, or for any period of time. From time to time, the Company may restrict access to some parts of or the entire website without notice.
1.5 By using this website, you agree that you cannot: Use the website in any way that may lead to the encouragement, procurement, or carrying out of any criminal activity, or to promote any business, products, or services; Use threatening, or offensive language including, without limitation, defamatory, libelous, racist, sexist, ageist, homophobic, or sexually explicit language; Distribute illegal, copyright infringing, advertising, or offensive material, or transfer files that contain viruses, Trojans, or other harmful programs.
1.6 Sanguel reserves the right to immediately block, temporarily or indefinitely, any user account found to be engaging in illicit or fraudulent activities, without prior notice. Likewise, the Company reserves the right to immediately block an account, without prior notice, if abnormal activity that may alter or affect the functionality of the Website and its services is detected on the account.
In such cases, blocking the account will result in the deactivation of the account and the cancellation of any orders.
1.7 Although it is the Company’s priority to provide you with complete, current, and accurate information, our website may contain content that is subject to human and/or technological errors (e.g. typographical errors, inaccuracies, omissions, etc.). This content may include information related to pricing and availability, as well as material that is incomplete or outdated. The Company reserves the right to correct such information, even after an order has been made. We may change or update information without prior notice at any time.
1.8. Access and use of the Sanguel website are for personal use only.
2.1 The use of any of the services provided within the Sanguel website (i.e. creation of an account, purchase of product/s etc), is permitted only to adults over the age of18 years old, with full legal capacity. If you are under 18 years of age, but no less than 16 years old, you are allowed to make use of any of the services provided your parent or guardian has given his/her consent. Those with parental authority should protect juveniles from accessing and using websites that appeal to adults and are solely responsible for this.
2.2 In order to use the online store and its services, you should have internet access and the appropriate telecommunication connections. Please note that the Company relies on other service providers (such as network providers, data centers, telecommunication providers) to make its website and services (including mobile applications) available to you. Whilst the Company takes all reasonable steps available to provide you with a good level of service, the Company does not guarantee that such a service will be always be fault free or uninterrupted. The Company therefore will not be liable in any way for any losses you may suffer because of delays or failures of its website and its services provided due to the Company’s service providers. The Company also declines any responsibility due to the particular configuration of a Client’s computer or malfunction, related to the colors of the products as they appear on the website should they appear to be slightly different from the original.
2.3 The Company informs you about the availability of the products on sale through its online store via the relevant information below the description of each product. In the exceptional circumstance that there is a surprising shortage of product/s, the Company will make every possible effort to make the the product/s directly available. In the meantime, you can register your email address so that you can be notified about the arrival of the selected product/s not available at that time.
2.4. Security Rules:
Please note that consumers, users and visitors are forbiddent from violating the safety and security of the Sanguel Website, including but not limited to: (i) having access to data not intended for a consumer, user and visitor or connecting to a server or account to which they do not have the right to access, (ii) violating the security measures or the certification measures without authorization, (iii) blocking the service from any other individual or/and legal person, (iv) presenting false data (names, addresses and contact data in general) and/or counterfeiting any information.
Consumers, users and visitors are not allowed to use, or allow third parties to use the website and its available services in order to send or receive any material which is threatening, offensive, defamatory or has objectionable content and is technically harmful (i.e. logic bomb viruses, worm viruses, malicious software or harmful data). Violation of these Security Rules may lead to civil or criminal liability.
3.1 It is not obligatory to create an account in order to browse through the Sanguel Website. However, if you wish to place an order, you must be a registered user or create an account. In order to create an account, you must provide the requested date, i.e. your name, surname, billing address, shipping address, telephone number and email.
By creating an account, the requested personal data and addresses will be saved, so you don’t have to re-enter them every time you place an order.
Moreover, if you wish, by creating your personal account you can receive newsletters when you register with the relevant mailing list. You have the right to refuse being sent these newsletters by notifying us by sending an email to customercare@sanguel.com.
3.2 Once you decide to create an account, you simultaneously agree to: a) provide true, accurate, current and complete information and b) preserve and carefully update your registration data so that it is always accurate, current and complete. You are solely responsible for your information's truthfulness and accuracy as well as making sure that it is updated. The Company is not responsible for ensuring the truthiness or accuracy of the information provided by you on its Website. The Company reserves the right to conduct verification and security procedures concerning all information provided by you, as well as change registration requirements from time to time.
3.3 After the completion of the registration process, you will be asked to confirm your personal password and username. Please be aware that you are strictly responsible for all the actions made under your personal password and username and your account in general. You agree to notify us in a timely manner if there is any unauthorized use of your account/any security violation or such possibility that comes to your attention. Additionally, it is presumed that you are exclusively responsible for the protection and careful use of your account, password and username. The Company is not responsible for any harm or damage that may occur from any negligence on your behalf regarding the use of your account, password and username.
3.4 If the Company has any reason to believe that the information provided by you while creating your account/using any of the services provided breaches, or is likely to breach, any of the provisions in these Terms, the Company, at its sole discretion, may take any action deemed appropriate including deactivating your account. Moreover, the Company reserves the right to deactivate an account if a user uses an IP addresses for concealing the use of any other account or causes any problem related to the functioning of the Website or its services in any way. The Company reserves the right to suspend or prohibit the use of its services to any consumer, user and/or visitor who does not comply with these Terms of Use, including the registration by using incorrect data or maintaining more than one (1) account. If the Website’s services are suspended or prohibited to a user, this user may not be registered again or use the website’s services without the Company's prior written consent.
3.5 You can deactivate your account at any time by sending us an e-mail to customercare@sanguel.com. All information and content that has already been provided to us will be handled according to our Privacy Policy.
4.1 PRICES & CURRENCY
All prices published online, payments and invoices are in Euro (€/EUR).
4.2. METHODS OF PAYMENT
The following methods of payment are accepted by the Sanguel website:
• CREDIT CARDS
When Clients place orders online, Credit Card details are entered into a protected online banking system provided by Viva Wallet.
Visa, Mastercard and Paypal are accepted.
CREDIT CARD SECURITY
Sanguel Clients are guaranteed maximum Credit Card security as all transactions are processed using a secure server.
None of our employees, agents or partners will ask for nor accept credit, debit or prepaid card numbers and expiration dates.
CREDIT CARD CHARGES
If there are sufficient funds and the account information is valid, the transaction will be processed instantly. When the order is confirmed, the Credit Card will be charged for the available items, which will be then shipped.
• PAYPAL
Sanguel accepts payments from PayPal Accounts and reserves the right to process orders only if they are shipped to the same address that the verified PayPal account is registered with.
• PAYMENT USING A GIFT CARD/PROMOTION CODE
You can make purchases by using a gift card or promotion code. During the check out enter your Gift Card/store credit/promotion code in the designated field. If the order amount exceeds the balance of your store credit or Gift Card, or the promotion/gift card amount, please select the payment method with which you wish to cover the remaining amount. If the balance on your Gift Card or store credit exceeds the order amount, you may use the same code for your next purchase. The remaining amount will be available until your credit balance has been used up completely.
• FIRST-TIME CLIENTS
We would like to remind our new clients that Sanguel can request a third party, autonomous data controller, to verify the transaction. This verification process will delay immediate shipping.
Sanguel also reserves the right to ship the order only to the Billing Address.
5.1 It is not obligatory to create an account in order to browse through the Sanguel Website. If you wish to place an order, you must be a registered user or create an account. In order to create an account, you must provide the requested date, i.e. your name, surname, billing address, shipping address, telephone number and email. All orders are subject to acceptance and availability, while the items in your Shopping Basket are not considered as reserved and may be purchased by other consumers.
5.2 In order to make an order as a retail consumer, you first have to choose the product/s you want and add them to your Shopping Basket.
Once your selection of product/s has been made and is complete, you will be automatically transported to the “Checkout” page, where the exact purchase price will appear. Delivery costs are not included in the above – mentioned price, but will be calculated and show up on th screen before the final payment.
5.3 Sanguel ships internationally using DHL, but does not deliver to P.O. Boxes, Parcel Locker or Freight Forwarding addresses
Please also be aware that additional sales taxes, custom duties, and handling costs will be charged by DHL on an individual basis directly upon shipment as far as non-European Union (EU) countries are concerned and will not be refunded by our Company in the case that the goods are returned.
Prices shown on the website are in Euros and are inclusive of VAT.
5.4 We constantly update and revise our offerings of products, and we may discontinue products at anytime, without notice. The pricing of the products for sale is subject to change. For all our prices and products, we reserve the right to make adjustments due to market condition changes, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.
5.5 From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the current price, at the time your order is accepted.
5.6 A tracking order system is available so that you can track the status of an order at any given time via the Company’s cooperating transport and courier company which is DHL. The Company will rely on DHL's tracking devices to inform you on the progress of the delivery.
6.1 Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. Please be aware that this email is not an acceptance of your order, it is just a confirmation that we have received it.
6.2 Unless you cancel your order within 3 (3) hours, the acceptance of your order will take place when we email you to confirm your order (order confirmation email). Neither our third-party payment processor nor DHL have the authority to accept an order on our behalf. If you do not receive such an email within two (2) business days after your order, you are required to contact us at customecare@sanguel.com.
6.3 We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out herein.
6.4 Whilst every effort is made to make sure that all details on our website are accurate, we may from time to time discover an error, e.g. in the pricing or the description of the products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We are under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price. We will inform you about the correct price and if it is not accepted by you, we reserve the right to cancel such an order even if it has been accepted or is in transit. If you have already paid for the product/s, we will refund the full amount.
7.1 The payment of the product/s selected by you will be made on the same date with the date you receive the order confirmation email. The sale contract is therefore concluded in Athens, Greece and the language of the contract is English.
7.2 You may pay your order via a credit/debit/prepaid card through the SSL Security and Technology Protocol, or your Paypal account. Once you submit your credit/debit/prepaid card details you guarantee that you are the lawful owner of the card that you are using in order to make a purchase from the online store or that you have been specifically authorized to use it by the owner of the credit/debit/prepaid card. In the case that you are not the lawful owner of the card you are using in order to make a purchase from the online store, the Company is not liable against the legitimate owner of the card it has been used. All card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to the Company, we will not be liable for any delay or non-delivery.
7.3 If you are a registered Sanguel website user, we can securely store your card details on our system. These details will be fully encrypted and only used to process card transactions, which you have initiated. To help ensure that your shopping experience is safe, simple, and secure on our website, we use Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the website.
8.1 Once you make your order, you will receive the order confirmation email and you complete the relevant payment, your order will be delivered to the indicated shipping address according to the provisions of DHL. Upon your receipt of shipment and written acknowledgement, this insurance coverage ceases to exist.
Please be aware that we cannot deliver to post office boxes. Please also be aware that sales taxes, customs duties, and handling costs will be charged by DHL on an individual basis directly upon shipment as far as non-European Union (EU) countries are concerned, and will not be refunded by our Company in case the goods are returned.
8.2 We process and send orders during our main service hours, Monday to Friday, from 10:00 am till 6:00 pm (with the exception of Greek public holidays). The merchandise will be ready for dispatch one business day after the receipt of payment, at the latest.
The shipping methods are mentioned in the menu item “Orders & Shipping”
8.3 DHL informs us about the delivery of your order and its status by sending us the relevant tracking number. You can track your order at any time via the use of the tracking number.
8.4 The time of delivery of your order is subject to changes that constitute force majeure events such as bad weather conditions, strikes, war, pandemic, etc., whereby in every circumstance you will be informed through an e-mail. If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.
8.5 Signing the document of delivery and showing your official identification are prerequisites in order to receive your package.
Once the goods have been dispatched or received by you, you have the right to request an exchange or return. You have fourteen (14) calendar days from the date you received your order to exchange or return them. The return period will expire fourteen (14) calendar days from the day on which you received the product/s.
To request a return, go to “Submit a Return Request” and sign in to your account or enter your email and order number. Next, select the items you wish to return and the desired type of return. Once completed, Sanguel will send a confirmation email, with the Return Authorization Number (RAN).
Types of Returns
Size/Color Exchange
Items can be exchanged only when a different size or a different color of the same Item Code is available. The new item will be eligible for return through the same return procedure.
REFUNDING THE PURCHASE
Once the return has been checked by our team, you will receive an email regarding the returned items. We will refund you as quickly as possible. Please note:
• The refund is always credited to the payment method with which the original purchase was made
• The refund is always credited in the same currency as the original purchase
• The refund is always credited to the purchaser’s account
• If the purchase was made with a gift card, a new gift card will be issued
• The time it takes to receive your refund depends on the payment method or your credit card provider
• If your purchase was made with a promotional voucher, you will receive a refund only for the amount paid—that is, the amount charged after the voucher was applied. Furthermore, the promotional voucher will no longer be valid.
• If the purchase was made with a promotional voucher and is returned partially, you will receive a refund proportionately reduced by the value of the voucher
RETURN CONDITIONS
• All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached
• Only one prepaid label is provided for each order, therefore all goods must be returned in the same parcel
Swimwear and Lingerie
For all swimwear and lingerie, clients must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and the top and pant sizes of bikini sets must match. Returns will not be accepted if the protective hygiene strip is removed or altered, the top and pant sizes of bikini sets differ, or the item otherwise shows signs of wear.
• Return shipments must be made using the same service as for the original delivery (DHL, ACS or Svuum)
• We can only accept returns from the country to which an order was originally shipped, for example, orders delivered to Germany must be returned from Germany. Otherwise, the return is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
Customs, duties and other fees applied for countries outside the E.U may be charged to the customer directly and may not be refundable when an item is returned. Packages returned without the necessary return information or without a proper return authorization label will not be accepted by us. Shippers may follow specific rules and may discard such packages or consider them unclaimed or rejected.
We are not responsible for the fate of a package you may have sent to us that lacks the necessary information or authorization.
We offer a flexible returns policy to make your online shopping experience even easier. Please note that we do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your account.
If you require further assistance, please contact our Customer Service Team at customercare@sanguel.com.
10.1 The Company is only committed to the validity of the information presented on the online store, as regards to the existence of the features described in each product available (i.e. sizes, colors, materials, textiles, washing instructions, country of origin, factory code, price etc). The Company attempts to be as accurate as possible in the description of the products for sale. However, the Company cannot guarantee that all descriptions are totally accurate, complete, reliable or error free. The images of the products on the website are for illustrative purposes only. Although the Company attempts to display the colors accurately, the Company cannot guarantee that your computer or any other device accurately displays and reflects the true color of the product/s.
10.2 Products are sold with the characteristics described in the online store and in accordance with the terms and conditions of sale posted on the Website at the time of your order, to the exclusion of any other term or condition. The Company reserves the right to change the terms and conditions of sale at any time, at its sole discretion, without prior notice. Any changes will be effective from the date they are published on the online store and will apply only to sales concluded on or after that date.
10.3 Prices and products for sale as well as their characteristics are subject to change without prior notice. For that reason, before sending your order, you are asked to verify the final sale price. You may access the online store from all over the world but it may contain references to products that are not available or cannot be purchased from your country.
10.4 Products purchased by you are for personal or gift use. By these Terms and Conditions, you declare that you will not use the products purchased for any commercial, business or re-sale purposes.
11.1 The Company has made every effort to display as accurately as possible the colors of the products for sale via its online store. However, as computer monitors vary, the Company cannot guarantee that your monitor’s display of any color is completely accurate.
11.2 The Company cannot provide any guarantee for the legal capacity of the users, consumers and visitors who wish to make a purchase through its online store.
11.3 All users, consumers and visitors should be the lawful owners of the credit, debit, prepaid or any other type of card they use in order to make a purchase from the Sanguel Website. In the case that they are not the lawful owners of the credit, debit, prepaid or other type of card used in order to make a purchase from the Sanguel Website, the Company is not liable against the legitimate owner of the credit, debit, prepaid or other type of card used for any purchase from the online store.
11.4 The Company is not liable for the security of money transactions. The competent Bank is the only party responsible for the security of the transactions made through the credit, debit or prepaid card that you have used. However, if the fraudulent use of a credit, debit or prepaid card has been proven, the charge may be canceled upon your request by the competent Bank that issued the card in accordance with the policy of the respective Bank.
11.5 The Company has no liability for any acts or omissions made by third parties, particularly unauthorized third-party interventions in terms of products and/or services and/or information through it.
11.6 Before placing your order, you are advised to check the materials that the products you wish to buy are made of, as the Company has no responsibility in case of, included but not limited to, allergic reactions, dermatological diseases and in general any kind of reactions that may arise from wearing the products.
11.7 The Company bears no responsibility for satisfying claims of any nature, against third parties, which may result from the use, copy or imitation of the website or of its contents or any sort of other related websites from third parties which are not authorized by the Company.
11.8 The Company is not responsible for any technical problems that might occur when you attempt to access the website.
11.9 There is no guarantee for the continuous and uninterrupted access to the website and its services, given the possibility of impediment, even in part, due to chance occurrences and/or a force majeure. Consequently, there is no responsibility borne for the temporary disruption of some sort of service and/or weakness in accessing the Website as well as for any possible, direct and indirect, damages and expenses that may occur from the possible disruption or retardation to the operation of the provided services that might occur from the causes referred to herein.
11.10 Please be aware that if you have supplied us with an incorrect address, we are not liable for any failure of delivery.
12.1 All services of the online store as well as the rest of the content of the Sanguel Website constitute the intellectual property of the Company, which holds exclusive responsibility for it. The Company always recommends that all Internet users ensure that they have up to date virus checking software installed.
12. Sanguel.com is the official website of the Company. All the content of its web pages, including but not limited to pictures, graphics, photographs, texts, services and products are the copyright of the Company and are protected by the relevant legal provisions.
12.3 Specifically, including but not limited to certain photographs, animations, sketches, logos, designs, which have possibly been put on the Website, the Company explicitly states that it has acquired the relevant licenses and that it absolutely respects the intellectual rights of their creators and has no intention to insult or illegally exploit them.
12.4 Every intellectual property right, including but not limited to, all patents, trademarks, services trademarks, commercial brand names, designs, pictures, photos (including but not limited to looks and aesthetics and other visual or non-literal elements, registered or not), logos, button icons, audio clips, videos, downloads, on the website, the informative content uploaded on the website, every data base operated by us and the design, the text and graphics of the website as a whole, the software, the photos, the music, the sound as well as their choice and arrangement and every software compiler, the subject source code and the software (including applets and script files) are licensed or belong to the Company (or to the property of the Company’s providers) and is subject to Greek and European copyright laws.
In regards to the use of any software, of any software compiler, of the subject source code and the relevant software (including applets and script files) used by the Company or its website, the Company declares that in the case that the Company is not the legal proprietor, it has received all the necessary licenses, permissions or authorizations for their use and exploitation, and it is not subject to any third party’s consent.
You are not allowed to obtain any kind of title concerning these rights of intellectual property or to attempt such an act. Your use of the material found on the website is limited to the electronic copying and printing of site pages for personal, non-commercial reasons (e.g. printing an order confirmation page or other purposes related to ordering or shopping for merchandise).
Without the explicit written permission of the Company, any other use of content found on this website (including linking and framing) is strictly prohibited.
12.5 The reproduction, the analog/digital recording, the mechanical reproduction, the redistribution, the copying, the transmission, the distribution, the republication, the reception, the appearance, the upload or the broadcasting by any means of the content of the Sanguel Website, the creation of derivative works or misleading the public about the real provider of the content of the website is forbidden as well as the sale, the rent or the allowance of a secondary license, its use for the creation of other works or its exploitation in any way is prohibited without previous written and explicit consent from the Company.
12.6 Any reproduction, republication, uploading, posting or transmission or any other use of the content in any manner or means, for commercial or other purposes is permitted only with the Company’s prior written permission or any other legitimate holder of those copyrights.
In any event, the occurrence, and report on the website should in no way be construed as a transfer or license or right to use them. In the case of any re-publication of content belonging to the website (“Re –posting Content”) to other web pages without any reference to the source Sanguel.com, the Company holds no responsibility and therefore is not subject to any dangers related with the Internet.
12.7 However, the acquisition and the projection of the website’s content on a computer screen, its saving in electronic form on disc (but not in any server or other storage device connected to the Internet) or the printing of a copy of the above-mentioned content for your own personal, not commercial use, provided that you will maintain intact every note concerning intellectual property and exclusive use rights, is allowed. In other words, the reproduction, modification, copy or distribution for commercial purposes of the content of the Website without our permission is forbidden.
12.8 Every intellectual and industrial property right, as well as every right (including surplus value and, where applicable, trademarks) concerning the brand name and the distinctive title “Sanguel” belongs to the Company.
12.9 Every content broadcasted or uploaded or submitted to the website is considered as non-confidential and public, according to the Company’s obligations based on data protection legislation.
12.10 All comments, propositions, ideas, notes, patterns, pictures, photos, concepts or other information that: (i) is shared or entered on the Sanguel Website by you, or (ii) constitutes a response to the Company’s invitations about services or the website in general (in every aforementioned case referred to as “ideas”) will be considered as the property of the Company and will remain the Company’s property, and through the present you grant every intellectual property right regarding them to the Company.
13.1 Wherever the website includes links to other sites, provided by others the above-mentioned other websites exist only for information purposes and for your convenience. The Company does not control the availability, the content, the personal data protection policy, the quality and the complement of the services of the other websites and web pages to which it refers through hyperlinks or banners. In no case should it be considered that the Company approves or accepts the content or the services of the websites and the pages to which it may refer or with which it may be connected in any other way.
13.2 The Company does not control other websites neither does it accept or hold responsibility for other websites or the content or products or services of other websites (including, without restriction, social networking sites, i.e. Facebook, Twitter, Instagram, Pinterest, Google+) and does not accept any responsibility for any loss or damage that may occur because of their use by you. If you decide to browse through websites linked to this website, you undertake the relevant risk.
The Company participates actively in Social Media, having created its own page on them (i.e. Facebook, YouTube, Twitter, Instagram, Pinterest). In order to browse the aforementioned pages, you have to consent to the relevant terms of use. The Company holds no responsibility referring to the existence or content of these pages.
The Company and the online store preserve the right to modify or to renew in writing the present terms of use with no notification, which will be valid from the date of their publication on the website. Any failure on the part of the Company to take any action if you breach these Terms and Conditions of Use shall not be construed as a continuing waiver or relinquishment of such a right to take action.
The Company will still be entitled to use our rights and remedies in any situation where you breach these Terms and Conditions of Use.
The navigation, use and transaction with the Sanguel Website or the Company are governed by the Greek Law. Any dispute that may occur during the navigation, use and transaction with the Sanguel Website or the Company shall, therefore, fall within the jurisdiction of the competent national courts of Athens, in Greece.
If any provision of these terms do not fall within the provisions of the Law, it automatically ceases to be in force and will be removed from the present without affecting the power of the rest of the terms.
If you have any questions, concerns or complaints you may contact us at customercare@sanguel.com
Use the following form to submit a return request
To help you find the right size, take a look at our size chart on the product description page. It provides information on various sizes and their conversions.
Our size & fit tips, which can be found on the product description page, will help you decide on the right size. The "measurements" tab shows the exact measurements of each individual item in each size as we measure each and every item by hand to help you choose the best fit.
As sizing may vary, we check the fit of every single piece and make recommendations on whether an item fits true to size or if a smaller or larger size is advisable.
Would you like to find out more about our sizes?
Open size chart
| CLOTHING | XS | S | M | L | XL | XXL |
| UNI | XS-S | S-M | M-L | L-XL | XL | XXL |
| Germany | 34 | 36 | 38 | 40 | 42 | 44 |
| Italy | 40 | 42 | 44 | 46 | 48 | 50 |
| France | 36 | 38 | 40 | 42 | 44 | 48 |
| UK | 8 | 10 | 12 | 14 | 16 | 18 |
| USA | 4 | 6 | 8 | 10 | 12 | 14 |
This website is owned and run by Sanguel Single Member SA ("we", "our", "us"). If we use the term "our Group", this means us and our subsidiaries, our ultimate holding company and its subsidiaries (or any of them). The term "our online services" refers to Sanguel.com, our mobile and tablet applications, our pages on third party social media platforms such as Instagram, Facebook, Twitter, Pinterest and Google+ and any other websites or apps we own or run from time to time. The term "our services" refers to our online services and any of our other products and services, such as newsletter, offered from time to time. If you use any of our services, we will refer to you using the terms "user", "visitor", "you", "your", "yours" in this policy.
We respect the privacy rights of our visitors and recognize the importance of protecting the information collected about them. This privacy policy is about how we collect, store, and use the personal information that you provide to us.
If you are under 18, you must inform a parent or guardian about our privacy policy to obtain their agreement to the privacy policy before registering, subscribing or placing an order with us.
1. What personal data do we collect from you and how?
We collect and process only the data that is required to allow us to provide our services to you. We collect the following data when you browse or shop at sanguel.com:
• We process the personal data required to complete and dispatch your purchase, including your name, billing address, delivery address, payment details, mobile number, telephone number and email address. We collect your email address in order to send you confirmation of your order; we collect your telephone number so that we can contact you if there are any issues with the order.
• We collect your email address when you sign up to receive Sanguel News.
• If you register for a Sanguel account, we collect your name, email address, password, country and additional data regarding your favorite designers and your marketing preferences.
• When you contact our Customer Care team, we may collect additional data to help us resolve any queries relating to your order, delivery, payments, marketing, the website or any other queries.
• We collect and process data about your browsing on Sanguel.com, including the pages you visit and how you interact with these pages. If you have registered for an account, we collect browsing data about your access to the dedicated areas of the website.
• If you are a customer of Sanguel.com, or if you have given us your consent, we collect and process your personal data for direct marketing activities.
• If you provide us with someone else's data - for example, if you purchase a product to be delivered to a friend or as a gift - we will collect and process the personal data required to complete the transaction such as the name, delivery address and other contact details for your friend. If you are receiving an item as a gift, we will process your data only to fulfil the gift request and our contractual obligations.
• When you use the App version of our website, we will ask for your consent to collect personal data from you in order to send you brief messages, "push notifications" about products and services that we believe may be of interest to you. With your consent, we will also collect data regarding your use of the App and your IP address, in order to improve our service to you. You can disable push notification at any time by updating the App settings in your mobile device.
• When you call our Customer Care team, your call will be recorded for training and fraud prevention purposes.
2. What about cookies? What are cookies?
We and our business partners collect information about your use of our online services using cookies. Cookies are very small files that are sent by us to your computer or other device which we can access when you visit our site in future. Cookies help us remember who you are and other information about your visits. They can help display the information on a website in a way that matches your interests. Most major websites use cookies.
For more information about how we use cookies, please read our Cookie Policy.
3. How this information may be used
Whenever you give us your personal information we will use it in accordance with applicable privacy laws and for the purposes set out in this policy, on the data entry forms you complete, in any relevant terms and conditions and on pages or emails which link to the data entry forms.
**When you use our services: **If you use any of our services, register for or attend one of our events, set up, look at or change your account details or contact a member of our Customer Care team, we will record your personal details. Your information will be used in the first place to provide the products, services or information you have asked for and to provide you with a personalized shopping experience. We keep the information you provide and may use it for several purposes, including: (i) accounting, billing, reporting and audit; (ii) credit checking or screening; (iii) authentication and identity checks; (iv) credit, debit or other payment card verification and screening; (v) debt collection; (vi) safety, security, health, training, administrative and legal purposes; (vii) data matching and dedupe, statistical and market analysis, and marketing information; (viii) advertising and marketing for us, our Group and third parties; (ix) developing, testing and maintaining systems; (x) studies, research and development; (xi) customer surveys; (xii) customer care and to help us in any future dealings with you, for example by identifying your requirements and preferences; (xiii) where required by law or in connection with legal proceeding or disputes; and (iv) any other uses set out in the terms and conditions for use of our services. For these purposes we may disclose your information to one or more of the other organizations listed in the section called “who we will share your personal information with”.
Saved payment card details will only be shared with our payment partner and not with any other third parties and will only be used to process your order, using our payment partner's systems.
We may also use your personal information to send you marketing updates, as detailed in the next section.
**Tracking how our online services are used: **We collect, and use third parties to collect and share with us, information from visitors to our online services and analyze it to build up a picture of how people use our websites. This helps us improve the services we offer. We may also give anonymous statistics about visitors to other, reputable organizations, but the information we provide will not include details that would allow these organizations to identify you. For more information on our use of cookies, please read our Cookie Policy.
**Customization of our online services and advert targeting: **We may use the information you give us about yourself and the information we collect via cookies when you use our online services to build up a picture of your interests. We may then use this information to try to make sure that when we send you marketing communications and when you visit our websites or use our online services, you don't miss offers and information that might interest you. This information may also be used by our third party advertising agencies and networks, to advertise our own or third party products and services to you when you visit third party websites and online services. This is called advert targeting or interest-based advertising. For more information on how to reject targeted advertising or interest-based advertising cookies please read our Cookie Policy.
**Testimonials: **If you give us feedback, we may use it to improve our services and we may publish it online or offline to promote our business and our services. We will ask for your permission before we publish it.
**Comments and reviews submitted to our online services: **If you wish to submit a comment or feedback on a blog or article featured on our services, we may (but are not obliged to) publish your comment online or offline to promote our business and our services. We will collect your name or username which will be displayed next to your comment and e-mail address, which will not be published, but which we may use to contact you in relation to your comment.
**Mobile services: **When you request our mobile services, we may keep your mobile phone number, the make and model of your phone, the operating system used by your phone and details of your network operator, and we will link a unique identifier to your mobile phone number. We’ll store your device language, app language, country, We need this information in order to provide the features and services enabled through our mobile services and to administer our mobile service.
**Social networks: **If you follow us or interact with us on any of our pages on third party social media platforms, such as Instagram, Facebook, Twitter, Pinterest and Google+, information you provide will be subject to the third party’s privacy policy, as well as this privacy policy.
**Direct marketing: **For information on how we may market to you, please read the section called “marketing opt-in and opt-out provisions”.
**Customer surveys: **Every now and again, we may ask you for your opinion on our services and the products you have purchased through our services. When we do research or surveys, we may use cookies and may combine the information collected by those cookies with your answers.
4. Who we will share your personal information with
We will share your information with other companies in our Group, who may use it for their own business purposes, as set out in their privacy policy. These purposes may include financial reporting and analysis, strategic planning, the development of customer segmentation and metrics to provide a consistent view of our customer base, research and analytics, to help us source the right products in future and make better product recommendations, more effective targeting of our marketing campaigns, the creation of inspiring content and editorial features, the development of new products and collaboration opportunities with designer brands. It will also be used to provide more tailored marketing by phone, post, email, SMS or any other means (electronic or otherwise) and you expressly agree to such use.
From time to time, we may engage third party business partners to provide information about you or to collect personal information on our behalf. We may also share or match your data with third party business partners to provide you with the products, services or information you ask for or for interest-based advertising. We may pass your information onto one or more of the following organizations: (i) data processing companies, mailing houses and other third party suppliers working on our Group’s behalf; (ii) ad-serving agencies and other advertising intermediaries; (iii) credit reference or fraud prevention agencies, which may keep a record of that information; (iv) research students, universities and other research and development organizations; (v) regulatory bodies, government and enforcement agencies, such as the police.
Every now and again, we receive requests for information from government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your personal information, we will provide it to the organization asking for it.
We collate information about site traffic, sales, wish lists, and other commercial information which we may pass onto third parties, but this information does not include any details which can identify you personally.
5. Where we process your personal information
When we use your information as described in this policy, this may involve sending your information outside the European Economic Area (EEA). When we do this, we make sure that appropriate steps are taken to protect your personal information and your rights. By providing us with your personal information, you agree that we may transfer, store an d process your information outside the EEA. Governments in certain countries such as the USA have broad powers to access data for security, crime prevention and detection and law enforcement purposes.
6. Marketing opt-in and opt-out provision
We offer you the chance to receive news and fashion updates which, depending on your preferences, we will discuss with you by phone or live chat or send to you via email, SMS and/or direct mail. These include alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. You can opt-out of receiving these updates, if you wish.
We, or our third party business partners, may also ask you if you want to receive marketing if you enter a promotion or attend an event thrown or sponsored by us. Other companies in our Group may also pass your personal information to us for marketing use.
Marketing communications you subscribe to will only be sent by our Group.
You have the right to ask us not to use your personal information for marketing. At all times, we will offer you the opportunity to unsubscribe from any service or update to which you have subscribed, if you change your mind. Whenever you receive direct marketing from us, we will tell you how to unsubscribe. Alternatively you can change your marketing preferences by signing into My Account. To opt out of direct mail, please contact our Customer Care team by email at customercare@sanguel.com
If you tell us that you do not want to receive direct marketing, we will still contact you in order to provide you with products and services you request and for administration purposes.
7. How you can access your personal information and keep it up to date
You have the right to see information we hold about you, with some exceptions which are described in the privacy laws. If you would like a copy of your personal information, please contact us at customercare@sanguel.com.
You have the right to review and update your personal details. If for any reason you are concerned that the personal information we hold is not correct, please visit our online services and, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, our Customer Care team, may access your personal data from our online services using your user ID and password. Information may be changed online within “My Details”, “Shipping Details” and “My Email Preferences”. You can change or delete saved credit/debit card details each time you make a purchase. You will also be able to delete saved credit/debit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at customercare@sanguel.com and we will amend your personal details.
8. Safeguarding your personal information
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us. We have put in place technology and security policies which are designed to protect the personal information we hold about you. We also follow the security procedures that applicable privacy laws require. These cover storing, using and releasing any information you have provided and, as well as measures designed to prevent unauthorized access or use. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorized use.
9. Why we link to other websites
Our online services contain hyperlinks to websites that are owned and operated by other organizations. These websites have their own privacy and cookie policies, and we urge you to read them. They control how your personal information is used when you give it to these other organizations or they collect it with cookies. We do not approve any other websites and we are not responsible for any information, material, products or services that are on or accessible through those websites or for the privacy practices of websites run by other organizations. If you use these other websites you do so at your own risk.
10. Complaints
We may update this privacy policy from time to time so you may want to check it each time you give us personal information or use our websites.
11. Where and how to ask questions or contact us about this policy
We welcome your questions, comments and requests about this privacy policy. If you require more information, please contact us at customercare@sanguel.com
